Incoming text charges
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on 28-06-2018 13:19
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on 28-06-2018 13:31
Hi @JTW You shouldnt have been charged at all. Only the sender pays
https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132
You need to contact customer services and speak to them https://www.o2.co.uk/contactus
Veritas Numquam Perit
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on 28-06-2018 13:32
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on 28-06-2018 13:32
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 28-06-2018 13:36
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on 28-06-2018 13:36
@MI5 wrote:
If you replied directly from the received message it defaults to sending as an MMS, so you will have been charged for replying to them.
I can't see how that works @MI5? It's not as if you are capturing the text to reply, you are simply sending a text. I have responded to loads of text containing emojis and have never been charged once?
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on 28-06-2018 14:01
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 28-06-2018 14:06
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on 28-06-2018 14:06
Well that's a new one on me. As I say I have replied to a MMS and never been charged.
Not being argumentative, just stating facts.
If that really is the case then maybe it should be added to your guide I posted above?
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on 28-06-2018 15:21
But, just because a message has an emoji in it doesn’t mean it’s an MMS.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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28-06-2018 17:36 - edited 28-06-2018 17:38
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28-06-2018 17:36 - edited 28-06-2018 17:38

