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Level 1: Joiner
Posts: 3
Registered: ‎21-09-2016
Accepted Solution

Incoming premium messages

How do I stop incoming premium messages currently being charged at £3.75 each? No phone number for customer services, I have no social media and no time to go to an O2 store to get advice
Posts: 87,671
Topics: 531
Solutions: 11,167
Registered: ‎04-04-2012

Re: Incoming premium messages

@Saskia76 

Community help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

Independent help here www.payforitsucks.co.uk

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 25: Hard Hitter
Posts: 3,341
Registered: ‎03-08-2018

Re: Incoming premium messages

Hello @Saskia76
Very sorry to hear that you have been a victim of these despicable scammers. With the above advices you will get your money back. Get your money back, it may take a little effort but don't let these scum bags get your money😠
Glad you came to the o2 community forum welcome and good luck ! TallTrees


Posts: 4,678
Topics: 97
Registered: ‎13-02-2019

Re: Incoming premium messages

Hi @Saskia76 

Sorry to hear you have fallen victim to a premium message scam.

Please check out the very useful advice offered.

Did the text message include mention of stopping future messages by texting STOP? If so text STOP straight away.

Call O2 customer service and ask for a bar to direct bill and bar to premium calls on your phone.

 

I hope you are successful in getting your money back.

Welcome to the Community Wave

 

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Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"...
Robert Kennedy.

Level 63: Greatness Assured
Posts: 12,385
Registered: ‎31-03-2010

Re: Incoming premium messages

@Saskia76  Customer service is 202 from your mobile and is a free call.

I DO NOT WORK FOR O2

Level 1: Joiner
Posts: 3
Registered: ‎21-09-2016

Re: Incoming premium messages

Thanks 👍
Level 1: Joiner
Posts: 3
Registered: ‎21-09-2016

Re: Incoming premium messages

Thanks so much