I've been with O2 with the same phone number for 25 years (PAYG).
Last September I signed up for a £10 pm 18m sim only deal, and keeping my number, as I was happy with my relatively new Huawei P Smart handset.
About a month ago an incoming call went straight to voicemail. The handset was Infront of me, so I was perplexed, but thought no more of it.
Subsequently, 9 out of 10 calls are now doing this too.
I have tried the following, to no avail:
Rebooting the phone, turned Bluetooth off, checked do not disturb, checked call forwarding/call barring, tried to turn off voicemail itself-however it says to contact the service provider. I've done so 3 times, and they say they have/will, but haven't. The sim has been tried in another handset and another Sim tried in mine, with exactly the same outcome. Dropping to 3g didn't help either.
I've been in discussions with Customer Complaints....3 weeks on and 4 sim card changes, nothing has changed. I've also had my line disconnected for an hour.
I have now twice given to Gurus, who have called me (on my partners phone!) a list of of dates, times and phone numbers of the call/callers involved, via a text to 21336. I haven't had any feed back from that either..
Any ideas what the problem is?
Any advice welcomed, thanks.
@Sundaze Hi, if you've tried with another phone and with different SIM's then the only thing it can be is a problem with your number/account. Tbh it just sounds bizzare, If it were me - I would just start with a new number. It seems your number is just bugged and if O2 can't reset to normal then you need to start again, I'm sorry to say.
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