16-09-2019 11:32
HI, Since I changed my business number over to a consumer account have been having an issue were people are surprised I pick up the phone, as it wasn’t ringing their end.
Anyone else had an issue like this ?
16-09-2019 11:37
I occasionally get that when I call someone.
Never thought much of it other than that they must have picked up quickly?
I guess if this happens on every call, regardless of your location, you could try a sim swap in case there is something funny going on with your sim card or give customer services a call on 202 to see if they can see anything on your account that doesn't look right.
17-09-2019 11:10
17-09-2019 11:10
Hey @Number_3 please let us know if the sim swap resolves your issue. If not we'll see what else we can do to help.
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17-09-2019 11:32
Thanks both.
Have read , somewhere, cant find the page again, that this might be caused by wifi calling? am going to test this out when home, see if it happens only when reciving calls via wifi.
If not ill request a new SIM and see what that does.
17-09-2019 13:40
17-09-2019 13:40
No problem @Number_3! Give us an update once you've tested the wifi calling/sim swap and if you're still having issues we'll see what we can do.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
06-01-2020 16:21
06-01-2020 16:21
this is still an ongoing issue, reported it back in September with CS and all i get are random system generated texts saying engineers are looking into the problem.
Ref is :IN000003677368
any help would be greatly appreciated.
07-03-2020 10:21
07-03-2020 10:21