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Anonymous
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Inclusive minutes

Hello,

 

The query I have is this: for a pay monthly O2 tariff with inclusive minutes, how are the minutes calculated? For example, if I made a call for 1 min 2 sec, would that be counted as a 2-minute call? A recent enquiry to O2 suggested that this was the case.

 

However, a friend's 'My Device' web page for his pay monthly contract shows the remaining inclusive minutes in the format '364:21'. This appears to be 364 mins and 21 seconds, and suggests that time is clocked by the second, not rounded up to the nearest minute.

 

Any clarification on this would be appreciated.

 

Martin

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Anonymous
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Re: Inclusive minutes

Hi

Per minute billing

This change affects UK calls to UK landlines and mobiles (including video calls). Instead of charging our customers a one minute minimum for these calls (and then by the second for any call lasting more than a minute), we will round all calls up to the nearest minute. This means that:

A call lasting less than 1 minute will continue to be rounded up to, and charged as 1 minute. There will be no change in this scenario.
However, a call lasting more than a minute will be treated differently. For example, whereas in the past a call lasting 1m 21s would've been billed as 1m 21s, it will now be billed at 2m.
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Posts: 74,970
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Registered: ‎04-01-2009

Re: Inclusive minutes

Calls are now rounded up under the new terms and conditions.

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Posts: 93,842
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Registered: ‎04-04-2012

Re: Inclusive minutes

T&C's here http://www.o2.co.uk/termsandconditions
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Re: Inclusive minutes

Thanks all

Martin

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Anonymous
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Re: Inclusive minutes

Most welcome.

Smiley Happy
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Posts: 93,842
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Registered: ‎04-04-2012

Re: Inclusive minutes

No problem Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Registered: ‎13-07-2008

Re: Inclusive minutes

Other networks have moved away from per second billing too. 3 have been doing it for a while. Seems a step backwards to me although in this day and age of unlimited talk plans it shouldn't matter a great deal either way

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Anonymous
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Re: Inclusive minutes

I agree davethorp Unless your ringing a number not included in ones inclusive minutes.
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Re: Inclusive minutes


@Anonymous wrote:
I agree davethorp Unless your ringing a number not included in ones inclusive minutes.

Best to use apps such as the "SayNo" ones to avoid those kinds of calls.......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)