Impulse pay scam

[Anonymous]

Hi

I've just checked my bill and there's £30 (5x£6) unexpected charges on it.

I've spoken to a nice but stunningly unhelpful tech on their online chat and it's a company called 'impulse pay'

I've never heard of this but a bit of googling shows they are a 'click to buy' service that can bill your account if you follow a link.

I've never knowingly done that.

The advice from the O2 guru is to 'turn off data when I'm not using it' which obviously won't make a scrap of difference.

I'm going in to an O2 store tomorrow to get this removed and block it from happening again if possible.

Does anyone have experience if this or any advice on how I can resolve this?

[MI5 · Accepted solution]

If regular CS can't offer any more info you might have to get complaints involved for a more though investigation http://www.o2.co.uk/how-to-complain

[Anonymous]

Good luck with this and I hope you get your money back keep pushing and let us know how you get on

[jonsie]

Seems quite a few people are falling victim to this scam...

[Anonymous]

Just had £6 taken by Impulsebuy.  Who are they?  has anyone had success with solving this scam?

SW

[Anonymous]

Sorry should read impulsepay

[Cleoriff]

ImpulsePay are a payment collection service (like Paypal) Have you recently bought something that you are paying for via Charge to mobile?

Have a read through of this whole thread you have posted on http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Impulse-pay-scam/td-p/725253

And this one http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Help-after-being-Scammed/m-p/703899/highlight/tr...

There is also a contact us section in this link for ImpulsePay

http://www.impulsepay.com/...

[MI5]

Phonepayplus are the rwgulaters so you should contact them also if you did not approve the charge.