on 22-06-2009 15:09
I just bought my new iphone on the 20th of this month and according to My 02 I have been billed for this month from that date i.e. I have to pay £45 by July 4th. Could that be right? I haven't even received it yet as it is still with the couriers.
Shouldn't my first bill be on the 20th of July??
on 22-06-2009 16:24
Any fees over the included minutes & texts are added to the next bill (paid in arrears).
on 22-06-2009 20:10
That said I do think it's a bit cheeky them billing you line rental while the phone is in transit. I ordered a 3GS on Friday, it arrived today so I've been billed 3 days I couldn't possibly use
on 22-06-2009 23:34
You would think O2 would allow 3 days for delivery before starting to charge.
If they do this on every contract sold it must amount to a substantial sum being charged for a service that will never be received.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
on 23-06-2009 20:40
Though as you say given how many phones they sell online it must be a nice little earner for them
on 23-06-2009 20:44
They have charged me for the 17th and 18th for a service that I and no other person on the planet should have been able to use due to the embargo on the products.
Therefore I won't be paying it.
That's two issues with o2 I've had in less than a week as well as a dodgy first iPhone.
on 23-06-2009 21:47
3.1 This Agreement commences, following acceptance of your application by us, on the day on which you receive your SIM Card or, if you do not receive your SIM Card at the time of purchase, for example if you connect to an online tariff, on the day your SIM Card is dispatched
Whether that would stand up if challenged under the UTCCR remains to be seen however for the sake of a fiver I'm not sure I can be bothered
on 23-06-2009 21:57
I've always had next day delivery so never bothered, my time waiting in a call queue is worth more than £1.16.
on 26-06-2009 00:53
I see where you are coming from but i see it as if you ask for a refund for those days in transit then CS should advise you they will simply disable your phone for the next 2 or 3 days! Its either one or the other, delivered and ready to rock or delivery and sits there for 2-3working days whilst O2 activate your services!