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Imei

Gaz3
Level 1: Joiner
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I need proof of ownership for phone insurance. I cant find my imei anywhere on my 02 device plan or billing. Anybody know where I can find this elusive bit of info?
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MI5
Level 94: Supreme
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Registered:

@Gaz3 

Contact customer service who will provide you with a standard template letter acceptable to all insurance companies.

Contact numbers here Guide: Coronavirus Community Help and Support 

and here http://www.o2.co.uk/contactus

Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Bambino
Level 73: Relic 
  • 18365 Posts
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Registered:
Message 2 of 4
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MI5
Level 94: Supreme
  • 121860 Posts
  • 607 Topics
  • 18766 Solutions
Registered:

@Gaz3 

Contact customer service who will provide you with a standard template letter acceptable to all insurance companies.

Contact numbers here Guide: Coronavirus Community Help and Support 

and here http://www.o2.co.uk/contactus

Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 3 of 4
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Marjo
Former Staff
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Hi @Gaz3 , how are you doing this week? slight_smile I just wanted to check in to ask if everything went ok with your insurance and if you managed to get all the details you needed in the end?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
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