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Level 1: Joiner
Posts: 1
Registered: ‎24-10-2017
Accepted Solution

If I pay and upgrade early...

Hi,

 

I got a contract with o2 around a month ago and want to early upgrade so I can get the iPhone X, because I didn't pass credit check the first time I had to put down a deposit of £200 will I get this back if I pay off my phone bill in full to upgrade? Also if I do this can I go onto a contract that means I don't have to make an upfront payment for the phone as I did that last time?

Posts: 81,331
Topics: 576
Solutions: 3,931
Registered: ‎04-01-2009

Re: If I pay and upgrade early...

You will get the money back certainly. The £200 is in case you miss payments and it is used to pay outstanding charges. 

Normally they do not credit check when upgrading but in your case I personally don't know owing to them wanting a deposit last time. 

To be honest, because you want to upgrade again after a month I think you need to call 202 and discuss it with them as they can give you definitive answers. 

Posts: 109,028
Topics: 561
Solutions: 14,433
Registered: ‎04-04-2012

Re: If I pay and upgrade early...

You need to fully pay your device plan and proceed to upgrade. The £200 will be credited to your account.
This completed device plan should then have improved your credit rating too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 7,805
Registered: ‎23-07-2014

Re: If I pay and upgrade early...

Hi @Ezra let us know how you're getting on with this and if you have any further questions? Smiley Happy

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