on 17-11-2018 11:33
As I am struggling for money I have had to only part pay my phone bill this month and it has resulted in my services being disconnected. If I arrange a payment plan to pay in full within the next 2 weeks will my services be restored so I can use my phone up until then?
Thanks
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on 17-11-2018 11:55
on 17-11-2018 11:55
@stvnsshah they won't resume your service till the outstanding amount is paid I'm afraid. Your best bet is to call them though..
Best of luck
Veritas Numquam Perit
17-11-2018 11:38 - edited 17-11-2018 11:50
17-11-2018 11:38 - edited 17-11-2018 11:50
Hi @stvnsshah
You will need to contact customer services and speak to them, Borrow a phone or use a landline
https://www.o2.co.uk/contactus
Veritas Numquam Perit
17-11-2018 11:46 - edited 17-11-2018 11:46
17-11-2018 11:46 - edited 17-11-2018 11:46
on 17-11-2018 11:55
on 17-11-2018 11:55
@stvnsshah they won't resume your service till the outstanding amount is paid I'm afraid. Your best bet is to call them though..
Best of luck
Veritas Numquam Perit
on 17-11-2018 12:03
You will be able to have incoming calls & texts but you won’t be able to make any outgoing calls or text yourself until the bill is repaid in full & a reconnection fee
on 17-11-2018 14:39
on 17-11-2018 14:39
@stvnsshah Once you do get your services restored, you need to set up a Direct Debit to avoid this happening again. I realise you say you're struggling at the moment, but the charges you owe will come around every month like clockwork. If you don't pay within time, you'll just get disconnected again, and if that happens, O2 may demand payment for the contract in full, which I'm sure would cause you more problems than you currently have.