Solved: Re: IPhone6s Unlock

Silversurfer · ‎29-03-2018

Hi - moving away from O2 and need my IPhone unlocked. Requested this via the MyO2 app on Tuesday and still waiting for confirmation. Are there any current issues as i need to get the new Sim sorted in my phone asap

Cheers

MI5 · ‎29-03-2018

No problems that we know about.
Ensure the correct IMEI number is registered to your MyO2 and submit manual form if wrong https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-03-2018

No problems that we know about.
Ensure the correct IMEI number is registered to your MyO2 and submit manual form if wrong https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Silversurfer · ‎29-03-2018

Submitted the online form with the correct information, now says it may take 14 days which is outrageous

MI5 · ‎29-03-2018

I did mine on Saturday afternoon and it was unlocked within the hour.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Silversurfer · ‎29-03-2018

Going to bed now, will hope to see some progress by morning and a text to say the phone has been unlocked. Not holding my breath on this.....

MI5 · ‎29-03-2018

Probably not before 9 and that's assuming they are working tomorrow - may not see anything before Tuesday now though.......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎29-03-2018

@MI5wrote:
I did mine on Saturday afternoon and it was unlocked within the hour.

I did my iPhone X on Saturday, and had the text and email within 20minutes of submitting

If you are waiting something is wrong, but tbh unlock requests can take upto 14days, manufacturer dependent

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Martin-O2 · ‎04-04-2018

Hey @Silversurfer is there any update on your situation?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Silversurfer · ‎04-04-2018

Phone was finally unlocked after extended chats with Customer Services, have now moved to Three and have ported my number to them as well. That was another saga...

Cleoriff · ‎04-04-2018

@Silversurferwrote:
Phone was finally unlocked after extended chats with Customer Services, have now moved to Three and have ported my number to them as well. That was another saga...

Nothing goes well for you @Silversurfer does it? Well at least you are sorted now and this can be the end of your own version of War and Peace...

Veritas Numquam Perit

O2

IPhone6s Unlock

CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO ...

Charged double for Monthly Bill

Phone blocked

Sim only renewal coming up

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