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IPhone, no sim card

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Megs2
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on ‎29-02-2024 19:21

on ‎29-02-2024 19:21

Hi.

My new iPhone has just arrived with no sim card which I assume will be delivered separately. 

My iPhone says it has 4g and the phone is letting me send texts and do phone calls to android phones without the sim card in it. Is that normal?

Also, I've just got my 1st monthly bill due in 2 weeks but how come I have to pay a month's bill when I would have only had the phone for 2 weeks?

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MI5
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on ‎29-02-2024 19:58

on ‎29-02-2024 19:58

@Megs2 

Do you have an esim installed ?

You pay a month in advance, hence your first bill.

Your O2 bill explained – Help and Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎29-02-2024 19:58

on ‎29-02-2024 19:58

@Megs2 

Do you have an esim installed ?

You pay a month in advance, hence your first bill.

Your O2 bill explained – Help and Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Megs2
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on ‎29-02-2024 21:10

on ‎29-02-2024 21:10

Thankyou, yes I managed to get through to o2 and yes I have a sim already installed. Never heard of this. Thanks!

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MI5
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on ‎29-02-2024 21:26

on ‎29-02-2024 21:26

You're welcome @Megs2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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