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IPhone, no sim card

Megs2
Level 1: Joiner
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Hi.

My new iPhone has just arrived with no sim card which I assume will be delivered separately. 

My iPhone says it has 4g and the phone is letting me send texts and do phone calls to android phones without the sim card in it. Is that normal?

Also, I've just got my 1st monthly bill due in 2 weeks but how come I have to pay a month's bill when I would have only had the phone for 2 weeks?

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MI5
Level 94: Supreme
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@Megs2 

Do you have an esim installed ?

You pay a month in advance, hence your first bill.

Your O2 bill explained – Help and Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>

View solution in original post

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MI5
Level 94: Supreme
  • 145108 Posts
  • 635 Topics
  • 27833 Solutions
Registered:

@Megs2 

Do you have an esim installed ?

You pay a month in advance, hence your first bill.

Your O2 bill explained – Help and Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 2 of 4
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Megs2
Level 1: Joiner
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Registered:

Thankyou, yes I managed to get through to o2 and yes I have a sim already installed. Never heard of this. Thanks!

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MI5
Level 94: Supreme
  • 145108 Posts
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  • 27833 Solutions
Registered:

You're welcome @Megs2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 4 of 4
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