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Level 1: Joiner
Posts: 4
Registered: ‎08-01-2014
Accepted Solution

IPhone XR esim - upgraded to IPhone 11 Pro max

Hi I hope you guys are well.

I just switched my iPhone from XR to iPhone 11Pro max. What happens at the moment after I moved all my data to my new iPhone 11 Pro I am now stuck due to I do not have a physical SIM card to swap from iPhone XR to iPhone 11- pro due to I always used esim. Now how can swap E-sim to my new iPhone 11 Pro Max, please ?

Can anyone kindly be able to help me please ?

Cheers,
Thomas
Posts: 115,325
Topics: 571
Solutions: 15,747
Registered: ‎04-04-2012

Re: IPhone XR esim - upgraded to IPhone 11 Pro max

[ Edited ]

@thomasssss 

You'll need to call customer service for a new eSim pack.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

You then need to do a sim swap from your old phone Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)