on 22-02-2010 23:46
I assume i have been disconnected AGAIN through lack of use
We use this phone as an "emergency" car phone - but this is becoming a problem as 6 months could easily pass before we remember to use it to keep it "active"
The last time this happened I simply phoned O2 and a polite young man sent me a new sim and told me how to transfer my credit
Now I find that I can't get through on the 0844 "pay as you wait" number - and trying to contact O2 via the website just sends me round in circles
Basically it's seems impossible to contact O2 which seems rather strange for a phone company
I can't understand why any company would purposely want to block communication with their customers - but it seems to be the trend nowadays
So I have resorted to posting this message in the hope that somebody will try to help me
I would like to know :-
1: How do I get my money back?
2: What chance do I have of freeing my phone to use another network?
3: Instead of cutting off my phone - why not just make a charge of say £1 a month if it's not used?
on 23-02-2010 07:43
I would also echo the advice about charging. Assuming its a modern lithium based battery then it needs charging every two months or so or it will lose capacity. If its an old style Nicad/Nimh then it will need even more frequent charging to prevent damage.
In short, mobiles are not suitable for very occasional use in a car without regular maintenance.
As for contacting O2 they would have been closed at that time of night.
on 23-02-2010 10:56
but I made a point of buying a car charger lead to keep the phone charged up
also I did not phone O2 late at night - it was at a "normal" time of day
I'm OK to a point about being cut off through under use - but I've given O2 £20 or so in prepaid charges so that I can have a phone when I need it - it's not unreasonable at least to be able to contact O2 when I find it doesn't work
My policy nowadays is that if I can't contact a company then I don't use them - so goodbye O2 - it's been great
on 23-02-2010 13:40