IMMEDIATE PAYMENT letter recieved

[SamCuddy]

Hi guys

so i had 2 O2 refresh contracts in my name. one for me and one for my girlfriend

My girlfriends device plan was payed off about a month ago and then the airtime plan was cancelled and all remaining payments were made. I pay for my phone monthly by direct debit every month without fail.

however this morning i have a letter saying i owe O2 £613.79. As you can imagine i was shocked so i rang O2 and she has said that there are no outstanding payment on either of the accounts and my girlfriends number was infact closed. she told me to ignore the letter and not to worry. however i hear a lot about stuff like this ruining peoples credit history and i dont want Credit collection agencies at my door either. have any of you experienced this and can give me some advice about the best course of action?

thanks

Sam

[SamCuddy]

I will keep you updated if I have nothing within 5 working days I will be on to them(probably not easy so close to xmas), yes I have made an official complain this morning as I am quite annoyed that the previous advisor told me to ignore the letter this would have had reprocussions, so an official complain has been made and I will be taking it further this seems to be happening to a few people and it's a really terrible thing to not be trying for fix

[Cleoriff]

I think you are correct to be doubtful you will get a response this close to Christmas...However you can keep checking My O2 and see if anything changes. Best of luck with it all

[jonsie]

Fingers crossed you get it before Christmas @SamCuddy

[MI5]

Keep checking your credit rating too.
Noddle is free https://www.noddle.co.uk/

[SamCuddy]

Well I check my credit rating on the regular anyway, I use noodle, clear score and MSE which gives me free from all 3 credit companies, ironically it shows the device plan loan has been successfully paid finished and closed, so there's no money I owe to o2 100% that's proof in itself. I'll be on to them in 5 working days and I should also have a reply back for my complaint by then also

[MI5]

That's promising news anyway....

[jonsie]

---

@SamCuddy wrote:
Well I check my credit rating on the regular anyway, I use noodle, clear score and MSE which gives me free from all 3 credit companies, ironically it shows the device plan loan has been successfully paid finished and closed, so there's no money I owe to o2 100% that's proof in itself. I'll be on to them in 5 working days and I should also have a reply back for my complaint by then also

---

Perfect proof

[SamCuddy]

Thanks for all your help guys I will definitely keep you updated, as I know a lot of people do have this problem, @jonsie I'm loving the tag line , how's the Thai whiskey ?!

[jonsie]

---

@SamCuddy wrote:
Thanks for all your help guys I will definitely keep you updated, as I know a lot of people do have this problem, @jonsie I'm loving the tag line , how's the Thai whiskey ?!

---

Recommended

[Cleoriff]

---

@jonsie wrote:

---

@SamCuddy wrote:
Thanks for all your help guys I will definitely keep you updated, as I know a lot of people do have this problem, @jonsie I'm loving the tag line , how's the Thai whiskey ?!

---

Recommended

---

And that signature only shows when on mobile ....on PC it's far more serious...:smileytongue: