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IMEI bar not lifted

slt_81
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Hello I wonder if anyone can help . I reported my phone as lost on the 30.3.23 and the following day found the phone so I phoned o2 again and the cs agent assured me the bars would be lifted within 24 hrs . Well over a month later and my phone still says no service . I’ve had two new SIM cards and neither have worked . I’ve visited the o2 store and they phoned o2 for me and they were told the same that it would take 24hrs . I find the cs can not help me so I’m at a loss and not sure what to do next . Any help or advice would be greatly appreciated. 

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slt_81
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the issue has hopefully been resolved. O2 are giving me a replacement handset. 😊

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Evo_Lee
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Hi Emma - Any chance you could assist with mine? The corporate O2 team haven't got anywhere with it so hoping you could?
Thanks

Message 12 of 15
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Evo_Lee
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Hi Emma - Any chance you could assist with mine? The corporate O2 team haven't got anywhere with it so hoping you could?
Thanks

Message 13 of 15
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Enlli
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@O2Emma Can you help @Evo_Lee on this?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 14 of 15
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O2Emma
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Hi @Enlli I will pick this up thanks.

Hi @Evo_Lee I will send you a private message to look into this for you.

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Message 15 of 15
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