My o2 is listing my old device, how can I update this?
The IMEI is therefore incorrect and I assume the puk code might be too.
I never get my handsets from o2 anyway they are always direct from Samsung.
My previous model is in use on another network now.
You'll need to call O2
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
It should update itself eventually, but you also try here for your puk
If everything is working OK, don't worry about it.
It isn't essential.
Track usage, upgrade and get support with the My O2 appDownload My O2