I was in France and have been charged £36.13 showing an incoming call on my cell, why?

[Anonymous]

I have been charged for roaming £36.13 while I was in France, why ??? when Eurozone is same as UK .. this is a rip off !!!

[MI5]

You need to log into your MyO2 and look to see what the charges are for.
Did you call any numbers outside of the euro zone for example?

[Anonymous]

It only shows an arrow pointing towards left which means an incoming call but in any way I was only in Paris and the calls I received were from UK and when there are no charges for roaming in Eurozone, why have I neen charged. How can this be resolved ??? 😞

[Cleoriff]

Hi @Anonymous It really sounds as if you need to contact customer services to query this cost.

https://www.o2.co.uk/contactus

[jonsie]

Yes ask O2 to investigate but is that the only charge showing in My O2? 

[MI5]

We aren't customer service @maqman so do not know why you have this charge. 

Sorry but you need to call customer service on 202. 

[pgn]

Or ping @O2 a tweet, in Twitter, or get at them via Facebook (if you use it), @Anonymous.

Calling 202 can be frustrating given the interactive voice response system that I quite often get when I try that line of contact.

[MercedesS]

Hello @Anonymous,

we are sorry to hear you had unexpected charges! Did you find out why?

Please let us know! 

Thank you @pgn, @MI5, @jonsie and @Cleoriff for helping out!