I want to upgrade tarriff

[Anonymous]

Why when I want to upgrade can I not get the £12.50 deal being offered... instead you theives want £15.19... after being a loyal customer for 3 years shouldn't we be offered the cheaper option.   At this moment in time I am seriously thinking you can put your £15.19 were the sun don't shine and I will find somewhere else to receive my money.

[MI5 · Accepted solution]

You would need to ask CS http://www.o2.co.uk/contactus as you are only talking to other customers here so we have no access to your account.
I can't see why you shouldn't get the same offers though but without more info I couldn't say for sure.

[gindygoo]

Could it be that the deal price is reduced from the bill as a bolt on like we've seen lots of times before @MI5 ?

[MI5]

It's possible, but I have no idea what "deal" the OP is referring to tbh.....

[gindygoo]

True @MI5. I wonder if a mention would help get us more info..

@Anonymous what deal were you referring to, and have you already taken out a contract?