Solved: I want to track by bills

Anonymous · ‎24-07-2017

Hi. this is indong Jun

[removed]

Since I've joined O2 on 17th June, I got a bill. But I want to track my bills becuase I though my Tariff price is 21 GBP a month so I think, there is 42 GBP for this month but I saw 62.3 GBP.

Can I see how the amount was calculated?

Please reply to my e-mail "iamindong**Personal info**"

Best

Indong Jun

MI5 · ‎24-07-2017

You can view your bills in your MyO2 or query them with customer service http://www.o2.co.uk/contactus
http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎24-07-2017

You can view your bills in your MyO2 or query them with customer service http://www.o2.co.uk/contactus
http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

adamtemp64 · ‎24-07-2017

you need to log in to myo2 top right of this page any issue ring customer services http://www.o2.co.uk/contactus

iPhone 11 Pro 256gb on unlimited data
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Marjo · ‎24-07-2017

Hey @Anonymous welcome to the forum! Please do check My O2 as advised above and do let us know if it solved your query?

You can find more info on My O2 in our community guide here written by our member PhoneChanger to see how to find the summary of charges, in case that helps too.

Cleoriff · ‎24-07-2017

Another excellent guide by @gmarkj shows you how to work through the system to get the page you need

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-do-I-get-to-the-Download-Bill-page/ba-p/101...

Veritas Numquam Perit

Marjo · ‎25-07-2017

Oh yes awesome, thanks @Cleoriff!

@Anonymous How are you getting on?

O2

I want to track by bills

Travel bolt on

using phone abroad

My contract ***********

Phone use abroad

Pay may existing bills