I want to keep my old number to my O2 account

[Queries]

I requested this upon purchasing a new phone from O2 to keep my old number but O2 did not act on it despite given a PAC instead gave me a new number

[Cleoriff · Accepted solution]

@Queries 

Info here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

Contact O2. All numbers in this guide Guide: Coronavirus Community Help and Support