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I want to exchange iphone bought from carphone waregmhouse

Marta
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I upgraded my phone throught carphone warehouse but I want to exchange it and pay the difference. The cobtract will be tge same. Can I do it?
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jonsie
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MI5
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@Marta 

You'll need to cancel your current contract and start a new one 

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774 

Unless within the first 14 days?

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marta
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But it’s from Carphone Warehouse and I checked their return policy and it lookslike it doesn’t apply to O2 😩. I want to have the same contract but different more expensive phone
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jonsie
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MI5
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I think they changed the policy.
Best to check directory Carphone Warehouse as that's who your contract is with for the handset.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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