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I want to chat with an advisor

Roken
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 want to webchat with an advisor about upgrading my device, on web chat. None of the "Contact Us" pages give me any way to do that. Where the hell do I go. This is to O2's advantage to retain a customer. The only benefit to me is convenience (I could pay off my existing plan now, and my air time is out of contract, so the option to move to another provider is not unavailable to me).

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Cleoriff
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@Roken 

Browse round the online shop and Live Chat usually pops up there.

https://www.o2.co.uk/shop 

*The Game Is On*

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MI5
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@Roken 

Chat link is here https://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Roken
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Thank you, but that just takes me to where I started with no webchat option (other than the autobot, who is no help at all)

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Cleoriff
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@Roken 

Browse round the online shop and Live Chat usually pops up there.

https://www.o2.co.uk/shop 

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker

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Roken
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I love a workaround, I'll give it a go slight_smile

 

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Cleoriff
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Best of luck @Roken  thumbsup

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MI5
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@Roken 

From the link I gave you.........

chat.JPG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Roken
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Whaddya know, just hanging around did it. On to them now, thank you

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Cleoriff
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You're welcome @Roken thumbsup

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