I want to cancel my contract

[Anonymous]

I want to cancel my contract but can't get through on the phone waited 15 minutes and couldn't take the noisy music anymore just keeps saying I am in a queue. Online chat has been unavailable for a month now. How can I cancel??????

[jonsie]

You need to phone up. Live chat cannot close accounts despite what any one may tell you. Call 202, option 2 and press zero. They will transfer you to retentions. 

Weekends are always busy and early morning is the best time to call.

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/td-p/566774

[MI5]

You've picked the busiest time to call unfortunately - You'll just have to stay on hold.

[Anonymous]

I've just cancelled contract through the online chat service.  It was a little long-winded - it took forty minutes in total, and they tried to keep my custom.  They offered me cancellation in 3 days if I keep the number as a pay and go customer, and this was free.

[jonsie]

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@Anonymous wrote:

I've just cancelled contract through the online chat service.  It was a little long-winded - it took forty minutes in total, and they tried to keep my custom.  They offered me cancellation in 3 days if I keep the number as a pay and go customer, and this was free.

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I'm amazed! Keep an eye on your account. 

[Cleoriff]

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@Anonymous wrote:

I've just cancelled contract through the online chat service.  It was a little long-winded - it took forty minutes in total, and they tried to keep my custom.  They offered me cancellation in 3 days if I keep the number as a pay and go customer, and this was free.

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Lets just hope it has been cancelled properly. You will need to keep checking via MyO2...and don't cancel your direct debit just yet until O2 have taken final payment

[MI5 · Accepted solution]

It's always free to cancel if your contract is complete, but do not trust live chat to cancel on your behalf.
Follow the advice here to ensure it's done properly http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

[Anonymous]

thanks guys, I am using the template letter and going to do it through the post as suggested.

[jonsie]

Good call @Anonymous 

[Cleoriff]

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@Anonymous wrote:

thanks guys, I am using the template letter and going to do it through the post as suggested.

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Best of luck...but still keep checking your account.