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I want to block txt from online surveys

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ANGIE3
Level 1: Joiner
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on ‎28-02-2020 20:50

on ‎28-02-2020 20:50

I received many txt from online Surveys..they charged for every txt money..last time I had 18£ more to my contract.
Please how I can stop
Thanks
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jonsie
Level 94: Supreme
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on ‎28-02-2020 20:58

on ‎28-02-2020 20:58

Useful information here:

 

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

 

A useful site for stopping the texts and how to go about getting your money back:

 

https://payforitsucks.co.uk/

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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jonsie
Level 94: Supreme
  • 95551 Posts
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Registered:

on ‎28-02-2020 20:58

on ‎28-02-2020 20:58

Useful information here:

 

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

 

A useful site for stopping the texts and how to go about getting your money back:

 

https://payforitsucks.co.uk/

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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JAZZ-trad
Level 13: Prompter
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on ‎29-02-2020 09:35

on ‎29-02-2020 09:35

Hello ANGIE3
A scam, get money back, follow advice shocking you had to pay £18
Good luck and welcome to the o2 community forum
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Martin-O2
Former Staff
In response to JAZZ-trad
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on ‎02-03-2020 12:15

on ‎02-03-2020 12:15

Please let us know how you get on with this @ANGIE3 and if any further help is needed. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

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ANGIE3
Level 1: Joiner
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on ‎28-05-2020 15:19

on ‎28-05-2020 15:19

Hi..
Last time assistant from live chat help me.
But again I recived txt and charges but now live chat it's close and nobody pick up o2 customer line.
Please How to stop this extra charges
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MI5
Level 94: Supreme
In response to ANGIE3
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on ‎28-05-2020 16:30

on ‎28-05-2020 16:30

@ANGIE3 

Answer above in the post marked as solution.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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