- 2 Posts
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- 0 Solutions
1 ACCEPTED SOLUTION
Accepted Solutions
- 122767 Posts
- 826 Topics
- 7463 Solutions
You can order via My O2. Or...
You need to call customer service
All numbers are in this guide
Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying upgrade to be connected to an advisor.
8.00am is the best time to call if you can.
- 2 Posts
- 1 Topics
- 0 Solutions
- 122767 Posts
- 826 Topics
- 7463 Solutions
You can order via My O2. Or...
You need to call customer service
All numbers are in this guide
Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying upgrade to be connected to an advisor.
8.00am is the best time to call if you can.
- 144074 Posts
- 634 Topics
- 27591 Solutions
Look here https://www.o2.co.uk/shop
Or call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
