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I’ve paid my current bill

Zukes12
Level 1: Joiner
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Hi I’ve paid my current bill and I’m up to date but my phone has been reconnected and I. The app it still says I owe my device plan 

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gmarkj
Level 59: Quartermaster
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It might take a couple of days to update @Zukes12.

Keep turning your phone off and on, and you can always contact customer services to see if they can speed it up.

There are a few numbers to try, as well as hints on how to get through in this guide:

Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 59: Quartermaster
  • 8916 Posts
  • 90 Topics
  • 701 Solutions
Registered:

It might take a couple of days to update @Zukes12.

Keep turning your phone off and on, and you can always contact customer services to see if they can speed it up.

There are a few numbers to try, as well as hints on how to get through in this guide:

Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 2
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