I've been waiting four days for my old mobile number from another network to be transferred

[Anonymous]

I've been waiting four days for my old mobile number from another network to be transferred. Contacted customer services each day and promised always within 24 hours. Is this normal?

[MI5]

No, it's not normal but sometimes things go wrong.
Keep on to them until they sort it.

[Cleoriff]

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@Anonymous wrote:
I've been waiting four days for my old mobile number from another network to be transferred. Contacted customer services each day and promised always within 24 hours. Is this normal?

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@AnonymousDid you follow the advice in this thread?

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Please read the instructions in the section 'Switching from another network to O2'....

[MI5]

Yes, as above.

[Anonymous]

Yes I filled in the necessary form and every time I have contacted customer services I have provided the PAC code

[MI5]

You'll have to keep chasing them I'm afraid.
How long have you had your PAC as it's only valid for 30 days?
If older, you'll need to contact your old provider for a new one.

[Anonymous]

PAC is valid until 20 Feb. I'll keep chasing them but not impressed with service. Thanks for your help

[Cleoriff]

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@MI5 wrote:
Yes, as above.

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Oh apologies for adding a little more. I thought it was a different poster. No matter, I am going offline now so will leave you do it...

[MI5]

It was but same thread with the same question.

[Marjo]

Hi @Anonymous, please do let us know how  you're getting on with this - any luck yet or are you still waiting?