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I’ve been charged for amazon prime 3 times in a month

Ian333333
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On my bill it has 3 separate charges relating to amazon prime, 2 which ended on the 5th May (my billing date was the 6th) and another for the 5th June 

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Ian333333
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107B6976-3AE8-4ADE-AF6A-AA606B481595.png

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Bambino
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@Ian333333 One of the charges you posted is zero, so how have you been charged three times? If the charges are from Amazon, shouldn't you be querying the charges with them?

I DO NOT WORK FOR O2



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madasaf1sh
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@Ian333333 

 

Did you actually cancel the extras, or did you think they would cancel automatically.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
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@Ian333333 

Guide to extras here Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Ian333333
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But 2 of the charges apply for the same overlapping period up to 5th May. One being the free offer.

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Ian333333
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Happy for it to auto renew but the auto renewal should’ve started AFTER the free offer ended. Not overlapping with it.

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