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Level 1: Joiner
Posts: 7
Registered: ‎30-11-2018
Accepted Solution

I've been charged by O2 for an order I haven't made, and I cannot access live chat.

Hi,

 

I've just been charged by O2 for an order I never completed. I was going to start an o2 monthly plan, but never went through with the order. I've been charged £147, however.

 

I can't get onto live chat as it always says 'We're checking if there's an available agent' and the social media team are yet to reply.

 

I'd really like to avoid calling as it's a whole lot of hassle.

 

Any help appreciated.

 

Cheers.

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Posts: 87,715
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Registered: ‎04-04-2012

Re: I've been charged by O2 for an order I haven't made, and I cannot access live chat.

@Oscar 

Calling is the way we'd recommend you sort this out best http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Community Manager
Posts: 5,099
Registered: ‎18-04-2018

Re: I've been charged by O2 for an order I haven't made, and I cannot access live chat.

Hi @Oscar, and welcome to the forum Wave I was wondering if you got his sorted in the end or if you're still after some more help? 

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