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I've been charged by O2 for an order I haven't made, and I cannot access live chat.

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Oscar
Level 1: Joiner
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on ‎30-11-2018 17:34

on ‎30-11-2018 17:34

Hi,

 

I've just been charged by O2 for an order I never completed. I was going to start an o2 monthly plan, but never went through with the order. I've been charged £147, however.

 

I can't get onto live chat as it always says 'We're checking if there's an available agent' and the social media team are yet to reply.

 

I'd really like to avoid calling as it's a whole lot of hassle.

 

Any help appreciated.

 

Cheers.

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MI5
Level 94: Supreme
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on ‎30-11-2018 17:36

on ‎30-11-2018 17:36

@Oscar 

Calling is the way we'd recommend you sort this out best http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151911 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎30-11-2018 17:36

on ‎30-11-2018 17:36

@Oscar 

Calling is the way we'd recommend you sort this out best http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
Former Staff
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on ‎03-12-2018 12:27

on ‎03-12-2018 12:27

Hi @Oscar, and welcome to the forum Wave I was wondering if you got his sorted in the end or if you're still after some more help? 

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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