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I topped up my phone but it doesn't show

spacecase
Level 1: Joiner
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I topped up my phone the £10 monthly that was due. It said the transaction went through, but now says that my balance is £3.50, which is what it was before I topped up.

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MI5
Level 94: Supreme
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@spacecase 

It won't change as your credit is exchanged for allowances.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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