I spoke to an o2 operator mid WK & did as I was told now my girlfriend cant make outgoing calls?

[Delhi777]

My girlfriend can't make outgoing calls. Having spoken to an o2 operative mid WK I made a payment Thur and will pay what's left Tue 21st as agreed with the operative so why can't my girlfriend make outgoing calks her tel nu ends 5462

[Cleoriff]

@Delhi777 

You need to speak to the payment management team. Numbers in this guide

Guide: Coronavirus Community Help and Support 

[Bambino]

@Delhi777 It's fairly common practice that if a bill is not paid in full that restrictions will be placed on the use of the phone. Use the link provided by @Cleoriff if you need more clarification.