I signed up to switch to O2 9 days ago - no SIM has arrived

[ddavenpo]

I signed up to switch to O2    9 days ago - I received my confirmation, username etc and can log into my account but have received nor heard anthing and no SIM has arrived.  If I log into my account it says I havce no service, so nothing to chase.  Any ideas ?  Thanks

[jonsie · Accepted solution]

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call