I received an email confirming my switch to a monthly sim only plan

[frootbat]

Hello,

On the 3rd of April I received an email confirming my switch to a monthly sim only plan ([Removed]) and am awaiting delivery of my new sim card. However, today I received an email purporting to be from yourselves, the content of which I've pasted below:

Re: Port/Migrate In Form ([Removed])

Inbox

donotreply <donotreply@o2mail.co.uk>

2:08 PM (55 minutes ago)

to me

Hello,

Thank you for contacting O2.

Kana ref : [Removed]

We're unable to identify & proceed further with your request as the
details provided in the form is mismatched on our system.

In order to look in to the issues and assist you further I will request
you to contact us on Webchat so that we can take the request that you
have. You can contact us using the link https://www.o2.co.uk/contactus

Regards,
Aji [Removed]
O2 Consumer Billing & Adhoc team

I'm not sure whether this is some sort of scam, since your email of 3/4 said that everything was proceeding accoring to plan. Please advise.

John Barfoot

[MI5 · Accepted solution]

@frootbat 

No scam.

Contact O2 as requested Guide: How to find help & contact O2