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I received%20a%20new%20sim%20yesterday%20but%20cannot%20get%20the%206%20digit%20code%20fromo2

TH49
Level 1: Joiner
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I received a new SIM card yesterday. I have tried to use swap my sim but it does not work on either the o2 app or on the o2 website. Please advise

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MI5
Level 94: Supreme
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@TH49 

You can try this method Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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madasaf1sh
Level 76: Forum Legend
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@TH49

In that case you will need to call customer services on 0344 809 0202

And they will process the sim swap for you. Do not call from your o2 phone as it will go dead.
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@TH49 

You can try this method Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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