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I received%20a%20new%20sim%20yesterday%20but%20cannot%20get%20the%206%20digit%20code%20fromo2

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TH49
Level 1: Joiner
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on ‎16-07-2021 11:22

on ‎16-07-2021 11:22

I received a new SIM card yesterday. I have tried to use swap my sim but it does not work on either the o2 app or on the o2 website. Please advise

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MI5
Level 94: Supreme
In response to madasaf1sh
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on ‎16-07-2021 11:28

on ‎16-07-2021 11:28

@TH49 

You can try this method Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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madasaf1sh
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on ‎16-07-2021 11:25

on ‎16-07-2021 11:25

@TH49

In that case you will need to call customer services on 0344 809 0202

And they will process the sim swap for you. Do not call from your o2 phone as it will go dead.
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
In response to madasaf1sh
  • 153082 Posts
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on ‎16-07-2021 11:28

on ‎16-07-2021 11:28

@TH49 

You can try this method Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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