I receive a sim don't belong to me and can O2 just do something about it to make things right?

[Jack24]

I started receiving emails about a sim card from O2 after I sign a contract with Virgin broadband and O2 send me the sim. It's not under my name and it's establish a direct debit for the person who apply the sim card. I tried to cancel it through o2 hotline but they refused to do anything because I am not the person who apply for the sim card. Is there anyway to stop this and notice the person who paid for this sim card? Thanks.

[jonsie · Accepted solution]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255