on 27-04-2020 12:24
on 27-04-2020 12:27
on 27-04-2020 12:46
On behalf of my mum who is now very upset has been on here all morning!! However she received a phone bill for 400 something pound and and that's not the first time she's been overcharged however she was diagnosed with cancer just before Christmas s and while she was in hospital last week her phone was cut off she came home over the weekend and and is relying on myself to ring carers and nurses because her phone has been cut off shes not been able to contact o2 or make a complaint
on 27-04-2020 12:52
on 27-04-2020 12:52
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 27-04-2020 12:53
on 27-04-2020 12:53
Hi @Claire9
I would suggest trying to contact the payment management team
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
As this is a community forum we cannot access accounts so will not be able to look into this for you. If you are struggling to get in touch with O2 you can also try registering for the Access for you service. Please follow the link for help and support on Access for you. https://www.o2.co.uk/access-for-all/services-and-support
Hope this helps
Stacey
on 27-04-2020 13:03
on 27-04-2020 13:03
on 27-04-2020 16:59
on 27-04-2020 16:59
Looks like they are asking for full settlement now. Speaking to them should get the contract reintroduced with a payment plan.
on 01-05-2020 11:32