I paid twice for this month bill

[David042]

I paid twice this month for my monthly bill

[jonsie · Accepted solution]

Did you make an extra payment within 6 working days of your direct debit?

If so the extra payment will stay as a credit on your account

If you mean two direct debits have been taken for the device and for the airtime then that is correct

Guide: How does O2 Refresh work?