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I paid my bill already why my phone is switch off

Anonymous
Not applicable
I have a question,I paid my last bill two days ago and I still can't give a call? When you switch on my phone?
Message 1 of 7
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6 REPLIES 6

Anonymous
Not applicable
Try turning your phone off and on.

If no joy contact customer services.

O2 Customer Services which is 202 for Contract -> http://www.o2.co.uk/contactus

Landline numbers in the link to phone O2 if you can't use someone else's phone who are on an O2 contract.
Message 2 of 7
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MI5
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How long had you been disconnected for?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 7
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Cleoriff
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Again this looks like the type of question the OP feels they have actually asked O2 not the forum?

Let's hope they come back for further advice...:smileysad:

Veritas Numquam Perit

Girl in a jacket
Message 4 of 7
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jonsie
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It can take a feww days until the payment clears before the phone is reconnected. Speak to customer service for clarification.

Message 5 of 7
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Bambino
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If the OP sets up a Direct Debit, having their phone switched off could be avoided in the future.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 6 of 7
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Anonymous
Not applicable
@Anonymous please see the comments above and if you are still not connected can you please advise how long you have been disconnected for?

Have you tried to register your phone on the network from your settings?

As @Bambino says, direct debit solves this issue. If the payment date each month isn't the best ask CS to change it.
Message 7 of 7
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