cancel
Showing results for 
Search instead for 
Did you mean: 

I paid my bill 2 days ago but its still showing as unpaid

EAMYLLOH
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Could someone help me please. I paid my bill a few days ago, the money left my account but my account is showing as overdue. I cant use my phone at all which is very inconvinent. I have tried calling my I get an automated message telling me to pay my bill and then the phone shuts off before I can speak to someone. Liver chat is also unavalibale and Im at a loss at what to do to fix this. 

 

I also need to cancel my apple watch device plan which there is so option to do online either. 

 

Thanks so much in advance!

Message 1 of 3
99 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 127410 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@EAMYLLOH 

You need to call Payment Management.

Use Skype to call Guide: A Guide to Skype 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 3
96 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 127410 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@EAMYLLOH 

You need to call Payment Management.

Use Skype to call Guide: A Guide to Skype 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 3
97 Views

Trimmer
Level 1: Joiner
  • 9 Posts
  • 1 Topics
  • 0 Solutions
Registered:

o2 support is non-existent ... several closed loops that take you nowhere - just wait it'll fix itself 

Message 3 of 3
88 Views