I paid for an iPhone 12 Pro Max and I cannot track any purchase information

[Eliana]

I received the automatic message (I cannot reply) below in my email:

You can track the progress of your order at My O2. Just go to
www.o2.co.uk/myo2 and enter your username and password. If you've
forgotten these, we can send you a reminder here too. Once you've signed
in, go to My Orders and follow the instructions.

I try to log in at the indicated link, but it simply does not enter ... as the screenshot below.. I have already reset the password. And it's not my problem, the O2 system just doesn't work ... I can't see my order and I'm already sorry I bought it. They took my money, they didn't give me the product, they said it's out of stock, and I can't even find out more.

I would like to know when it will be delivered or I want my money back now.

[MI5 · Accepted solution]

@Eliana 

Your MyO2 is not active until your device ships to you.

O2 will email you tracking details when they dispatch it, which will enable you to login http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

Be aware that are are long waiting times for Apple products currently due to Apple not being able to get stock into the UK.