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Anonymous
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I ordered an iPhone 7 with £19.99 upfront

I ordered an iPhone 7 with £19.99 upfront It went through as successful and said I will get an email to confirm this and I still haven’t yet received an email?

Any help or advice
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Posts: 76,708
Topics: 700
Registered: ‎14-01-2013

Re: I ordered an iPhone 7 with £19.99 upfront

[ Edited ]

@Anonymous

You will get an email when its dispatched https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

You can then check in My O2 http://www.o2.co.uk/myo2 this will show the status of your order/

 

*The Game Is On*


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Posts: 73,035
Topics: 557
Solutions: 3,457
Registered: ‎04-01-2009

Re: I ordered an iPhone 7 with £19.99 upfront

Have you checked your spam folder? If you haven't received it by morning give customer service a call. Also check in My O2 to see if anything is showing there in recent orders. 

http://www.o2.co.uk/contactus

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Level 64: Magistrate
Posts: 13,081
Registered: ‎31-03-2010

Re: I ordered an iPhone 7 with £19.99 upfront

@Anonymous Don't be surprised if you receive an email to say it's out of stock.

I DO NOT WORK FOR O2

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Posts: 90,395
Topics: 539
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Registered: ‎04-04-2012

Re: I ordered an iPhone 7 with £19.99 upfront


@Bambino wrote:

@Anonymous Don't be surprised if you receive an email to say it's out of stock.


Guaranteed

http://iphonestockchecker.co.uk/devices/apple-iphone-7

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 73,035
Topics: 557
Solutions: 3,457
Registered: ‎04-01-2009

Re: I ordered an iPhone 7 with £19.99 upfront

But there should be an email with the terms and also a digital signature if the OP has been accepted? I'm a bit in the dark here never having ordered a phone from O2. 

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Posts: 90,395
Topics: 539
Solutions: 11,792
Registered: ‎04-04-2012

Re: I ordered an iPhone 7 with £19.99 upfront

May also be referred for credit checks which need to happen before acceptance.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 73,035
Topics: 557
Solutions: 3,457
Registered: ‎04-01-2009

Re: I ordered an iPhone 7 with £19.99 upfront

Yes and in which case nothing is likely to happen until Monday or Tuesday ?

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Posts: 76,708
Topics: 700
Registered: ‎14-01-2013

Re: I ordered an iPhone 7 with £19.99 upfront

I got my S3 from O2 on contract and had a text and email within a day. This was an order I placed by phoning customer services. (and had been on PAYG with them for years)

*The Game Is On*


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Posts: 90,395
Topics: 539
Solutions: 11,792
Registered: ‎04-04-2012

Re: I ordered an iPhone 7 with £19.99 upfront

If you’re accepted you get the email immediately.
Anything longer means you’re referred.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)