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I only get 2g when I should get 3g in my area

Anonymous
Not applicable

on ‎25-03-2014 18:36

on ‎25-03-2014 18:36

I only get 2g when I should get 3g in my area
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Anonymous
Not applicable

‎25-03-2014 18:39 - edited ‎25-03-2014 18:41

‎25-03-2014 18:39 - edited ‎25-03-2014 18:41

Hi,

 

 

Does the service status say you should get 3g.

 

http://status.o2.co.uk/

 

Is 3g turned on in your phones settings ?

 

Do others in your area on O2 receive 3G ?

 

A help thread to work through

 

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

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MI5
Level 94: Supreme
In response to Anonymous
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Registered:

on ‎25-03-2014 18:48

on ‎25-03-2014 18:48

If an Android phone check in Settings and see if "Network Mode" is set to receive WCDMA. If set to GSM only it will only ever receive 2G.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎26-03-2014 19:39

on ‎26-03-2014 19:39

Awaiting a response from the OP
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