I need to talk to someone about my billing, I'm just going round in circles and that's the worst

[Keith31]

How do you get hold of an actuall person, this is a joke, gurus don't understand anything, the text thing does compute...help need a human operator please

[MI5 · Accepted solution]

@Keith31 

All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.