I need to speak with someone

[Alanyes]

I need to speak with o2 to sort out my bill but my phone has been cut off

[Alanyes]

Who’s there ?

[Alanyes]

Hellooooooo?

[Bambino · Accepted solution]

Patience is a virtue, @Alanyes. We are customers here, like yourself.

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Instructions on how to download and use Skype to call for free can be found here:

Guide: Coronavirus Community Help and Support 

[Gary98]

I need help with my sim

[Cleoriff]

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@Gary98 wrote:
I need help with my sim

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You need to call O2. All numbers are in this guide

USE SKYPE IF YOU DON'T HAVE A WORKING PHONE.

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call