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I need to move my number over to a new phone but don't have a landline

tpeth22322
Level 1: Joiner
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How do I do this?

I don't have access to the old phone so cannot get through any of the checks/codes sent to my old number and my partner is not back home until after business hours.

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MI5
Level 94: Supreme
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@tpeth22322 

What happened to your old sim, which you can use in the new phone if you have it.

If you can't wait for another phone to call from, can you get in store (take photo ID) for a new sim?

You could try messaging on social media but may not get a quick response.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
Level 33: Firestarter
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If your old SIM @tpeth22322 was lost or stolen this might be relevant :-

 

Guide: Lost or Stolen O2 Device? - How to Report it 

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MI5
Level 94: Supreme
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Maybe wait for the answer to the question before guessing?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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