on 04-05-2015 04:56
on 04-05-2015 04:56
Solved! Go to Solution.
on 09-05-2015 10:38
Hi @Anonymous and @Anonymous,
Unfortunately It's bad news... Bills over 2 years old can not be provided.
There is no charge for a Copy Bill and the timescales are up to 14 days..You cant request a bill to be sent to a different address.. Hope this clarifies it
on 04-05-2015 05:56
In My O2 you can only get the last 18 months.
I'm fairly sure that o2 only keep a record going back 6 years for legal b ligation but you really need to talk to customer service on 202. They can possibly help you but we are 8 years down the line now.
This link may help but I would speak to them first...
http://www.o2.co.uk/help/everything-else/how-to-get-a-copy-of-the-information-we-store-about-you
It requires you fill in the Subject Access Form for which there s a nominal charge of I think £10.
on 04-05-2015 08:45
on 04-05-2015 08:45
I'm in the process of clearing out old paperwork prior to 2009 in preparation for moving. Unfortunately I have tons of it. It's not really germane to the OP's query, but if HMRC don't require me to keep any from before that time, I doubt that O2 would have any records from 2007.
on 04-05-2015 10:54
on 04-05-2015 10:54
on 04-05-2015 11:02
on 04-05-2015 11:02
on 04-05-2015 11:03
on 04-05-2015 15:39
on 04-05-2015 15:49
on 04-05-2015 15:49
on 08-05-2015 14:54
on 09-05-2015 10:05
on 09-05-2015 10:05
@Anonymous wrote:
Hi @Anonymous ! Did you speak to customer service about this? It would be interesting to know if it's possible to get a copy of old bills. Do let us know if you find the way as it might help others looking for the same question...
From 2007 I think it's unlikely. ...