I need help with my contract please.

[ConnorKevin28]

Hi there,

I have a contract with o2 and the handset aspect of my plan has been paid off.

I'd like to deduct the handset payments now that it has been paid in full and just keep the airtime part of my plan.

I have tried to do this twice previously, and on both occassions the webchat team terminated the chat.

As a result I have been charged again for the handset part of my plan, even though it has already been paid in full.

I am autistic and unemployed, and I would really appreciate it if you could refund the difference please and downgrade my plan.

I maybe should have been more persistant with the webchat team but I find it hard to communicate with people, and it's even more difficult at the minute with convid, noone will talk to me. 

Can you help me please?

I'd appreciate any help you can give me.

Please private message me for more info, or email me at **Personal info**

Thank you,

Connor.

[Megan9]

I need to cancel my contract after this payment because I want to go sim only. It’s renewing tomorrow and I need it to cancel

[jonsie]

Same advice to @Megan9  and @ConnorKevin28 

Go to My O2

Choose Upgrade Now

Scroll to Sim Only option

Select whichever tariff you want

[ConnorKevin28]

Can I be refunded the difference please?

I shouldn;t really have paid the last payment.

It was taken because webchat kept disconnecting me.

[ConnorKevin28]

I also doesn't allow me to just cancel the phone plan part.

Can this be done for me please?

[MI5]

@ConnorKevin28 

When you upgrade to SIM only as shown above, you will only pay the price of the tariff going forward.

Your device payment is currently part of your contract so cannot be refunded but you can change immediately to SIM only.